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Yes we do! We honor the warranty programs of most major manufacturers. We can either exchange or credit you the cost of the product. Please refer to our warranty service policy for more information. ALL BATTERY AND CHARGER SALES ARE FINAL.
Unfortunately, due to manufacturer restrictions, all sales must be final. We only accept returns on products that have a manufacturer defect. Please see our warranty service policy for more information.
EC Supply Inc. does not allow any returns, but does provide our customers with warranty service exchanges on manufacturer defective products within a 45-day warranty service period when purchased from EC Supply Inc. Below are guidelines for additional manufacturer warranty:
Here's the procedure:
Due to manufacturer constraints, EC Supply Inc. only accepts warranty service claims within warranty the 45-day period for the following brands:
Aspire only provides refunds or exchanges on DOA products. For more information on exchanges and returns please email: email@example.com.
Please note that due to manufacturer restraints, we cannot offer returns on batteries.
HELIXBAR administers all returns and exchanges directly. Please do not ship defective HELIXBAR products to EC Supply Inc. as they will be returned to sender.
For HELIXBAR exchanges or to report a defective device, please have your customers visit vapehelix.com/help and HELIXBAR will manage the RMA process directly. Alternatively, you may report a product issue through that link yourself.
Innokin Technology provides a three month after-sales service warranty to all of its authorized vendors. Innokin’s warranty does not apply to products purchased through third-party vendors.
Warrany service claims on Sigelei products only apply to current, in-stock Sigelei products and must be available to purchase on our website at the time of warranty service request.
If the voice command function does not work but the device itself works (turns on, fires, etc.), then it is not considered a defective product and we will not be able to offer any warranty or exchange service due to faulty voice command function.
You can start your warranty service claim right now by clicking here.
Please have order number, device, color, and defect details readily available for streamlined processing.
Warranty Service will be authorized for products purchased and received from EC Supply Inc. within the past 45 days.
What is not covered by EC Supply Inc. Warranty Service?