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ONLINE PRICE MATCHING

Happy Customer With Her Price MatchHappy Customer With Her Price Match

 

Shop with peace of mind. We price match all U.S.-based distributors*. To request a price match, please include:

  1. The competitor’s price (“requested price”)
  2. The name of the competitor

We’ll try to respond to your request within 24 hours (business days only). If this is urgent (e.g. you’re about to place an order) feel free to email marketing@ecsupplyinc.com to give us a heads up.

Once approved, your price matches will be locked in for 12 months for easy re-ordering!

*Price matching is not guaranteed on all products. Sale, discount, and clearance items may not be eligible. Please read the entire FAQ section below for restrictions. EC Supply Inc. reserves the right to deny, cancel or modify any price match request at any time for any reason.


PRICE MATCH FAQ's

 

Q. Can I still get free U.S. shipping over $750 if my order includes price-matched products?

A. Yes!

 

Q.Do I still get rewards points on price-matched products I purchase?

A. Unfortunately, we are unable to allow any additional discounts on price-matched products, including rewards points.

 

Q. Why am I only seeing an approved price match for a specific variant (e.g. 3mg or Stainless Steel)?

A. Please click Apply price match to all same-priced variants when initially placing your request.  

 

Q. Do I have to keep submitting price match requests for the same product/variant every time I want to order online?

A.  No. Just submit once and you’ll be able to purchase at the approved price matched price for 12 months (or even longer depending on the product).

 

Q. This guy downtown sells Tutti Fruitti E-juice for $2.00 but he doesn’t have a website. Can you still price match?

A. No. We will try to price match licensed U.S.-based distributors with an e-commerce site and a physical warehouse.

 

Q. I have an invoice from a U.S.-based distributor. Can I submit a copy of that instead of a screenshot of their pricing?

A. Yes, but we can’t guarantee approval if it’s not clear whether those are regular wholesale prices or special discounted pricing. For more information or specific questions, please email sales@ecsupplyinc.com.

 

Q. Can I just email you all the screenshots and you can adjust pricing for me?

A. We would love to, but unfortunately, our website doesn’t function that way. There’s currently no way for us to adjust a price for a specific product/variant for a specific customer on the front end without you having originated the price match request.

 

Q. Can you stack sales and discounts with price matches?

A. No. Sales and further discounts, including the acquisition of rewards points, do not apply to price-matched products.

 

Q. I found a price that's lower than your clearance price. Can I still price match? 

A. No. Our clearance prices are set as low as allowable for standard wholesale orders. For bulk purchases of clearance products, we may be able to negotiate. In these cases, please call 626-618-6188.

 

Q. I submitted everything that was required and followed all the procedures when taking my screenshots. Why wasn't my request approved? 

A. This is usually due to the requested price match price being sale/clearance/special discount prices. In rare circumstances, we are unable to approve price matches if our own purchase price for the product exceeds the price match request price

 

Q. I need to place an order NOW, how long does the approval process take?

A. Please call 626-618-6188 and say you need an urgent price match approval and we’ll be happy to assist!

 

Q. How will I know that my request has been approved? / How will I know if a product has been price matched?

A. You’ll receive an email notification. Additionally, you can see all price matches in your Account dashboard or when browsing online you’ll see a green Price Matched badge.

 

Q. I found an even lower price than my original request, am I able to resubmit my price match request? 

A. Email us first at marketing@ecsupplyinc.com. If approved, we’ll have to delete your original price match request to allow you to submit another for the same product/variant.

 

Q. I am an international shop owner and cannot order through the website, how can I take advantage of price matching? 

A. Your Account Executive will be happy to assist you with this matter.

 

Q. My question isn’t listed. Who do I contact?

A. Please contact marketing@ecsupplyinc.com or 626-618-6188.

 

 

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