Effective August 25, 2021, you will now need to take photos of the both the damaged product and shipment packaging and send these to your sales representative along with a brief explanation. From there, EC Supply Inc. will review and, if approved, provide you with a claim statement (affidavit). Once the claim process is complete, you will have the option of receiving a replacement product(s) or store credit for the purchased price. Please note that our new insurance provider may or may not send an agent to the retailer for further review.

1. Take a photo of the damaged product (and the packing it was shipped in) and notify your sales representative. If you do not have a sales representative, please email info@ecsupplyinc.com.
2. If approved, we will send you a claim statement (afadavit) to sign via email.
3. Once the claim process is complete, you will have the option of receiving a replacement product (if we have it in stock) or store credit for the purchased price.

• The entire process can take up to 3 weeks to complete
• Our insurance company may send an agent to your business for further review
• You must notify us of any damaged products within 14 business days upon receipt of order (delivery date)
• Please retain all packaging materials and the damaged product(s) as received until the claim process is complete